Tag Archives: Success

On a Roll

 So Joshua took the whole land, according to all that the Lord had spoken to Moses; and Joshua gave it for an inheritance to Israel according to their tribal allotments. And the land had rest from war.
Joshua 11:23 (NRSV)

Joshua was on a roll. After the unexpected defeat against Ai a few chapters back, Josh and the Israelites were racking up the victories left and right. Five kings of the Amorites: defeated. Libnah and Lachis: defeated. Horam king of Gezer: defeated. Elon: defeated. It goes on an on: Hebron, Debir, Negev, Kadesh Barnea, Gaza, Goshen, Gibeon. Seemingly everything is going Joshua’s way.

Along life’s journey I’ve been blessed to experience particular stretches in which I was on a roll. Things fell into place. Good things just seemed to happen. What I attempted I succeeded. I have felt what it’s like to be on a roll. It’s a good feeling if and when it happens.  But, there are a few important lessons I’ve learned through these periods of time:

It never lasts. Solomon reminds us that there’s a time for everything under the sun. There is a time for victory and a time for defeat. Here on this terrestrial ball in the land east of Eden, there is no one who stays on a roll all the time. We are fallen people living in a fallen world. Shit happens. Enjoy the moment, Villanova fans. It’s sweet when your team rolls through March Madness and wins on a buzzer beater. No feeling quite like it, I imagine (Iowans have not experienced this). Trust me. Enjoy this moment.

It leads to distorted thinking. When you’re on a roll and everything seems to be going your way, there are all sorts of silly notions that begin to creep into your soul. “I deserve this,” for example. You may have planned well and worked hard, but life is full of examples of those who planned well and worked hard and things still didn’t work out. “I can’t lose,” is another tempting lie. Yes, you can. You will. Read the previous paragraph again. Being on a roll does not typically teach or produce humility in us.

It’s neither the purpose,  nor the goal. As tempting as it is to place all our eggs in that basket, perpetual victory was never God’s prescription for those of us on this life journey. Read through God’s Message and you will not find God telling us “win at all costs,” “make your aim to succeed at everything,” “reach for the American dream,” or “be rich and successful in the eyes of the world.” You will, however, find: “Consider it joy when you encounter various trials,” “Rejoice in your suffering,” and “godliness with contentment is the means of great gain.”

Today, I’m thinking about the times in life when things seemed to be on a roll. It was a good feeling. But, I can’t say that it made me a better human being. In fact, the opposite might be more apt. It is the times of struggle that are the most fruitful from a character perspective.

Last night before retiring for the night Wendy and I stood in our garage with the door open and watched the lightning and the thunderous spring storm. We discussed the storms of life in which we find ourselves in this moment. Things are definitely NOT on a roll right now, but that’s par for the course. I’ve found being on a roll is an elusive experience in this journey. This morning I am, once again, “Considering it joy” amidst life’s little tempests.

 

chapter a day banner 2015

featured image: marleahjoy via flickr

A Tale of Two Agents

source: johnjoh via flickr
source: johnjoh via flickr

“Whoever can be trusted with very little can also be trusted with much, and whoever is dishonest with very little will also be dishonest with much. Luke 16:10 (NIV)

I was recently with a client providing call coaching for a team of agents. In these coaching sessions the client’s front-line agents join me in a small conference room with their supervisor. We review the agents service quality data and listen to recorded calls between the agent and their customers that my team had analyzed. On this particular day, I was coaching several young agents I had never coached before, and it was as if one of Jesus’ parables was coming to life before my very eyes.

There were two agents…

The first agent came into the room confident and smiling. She was bright and confident. When I asked how it was going for her with her calls, she immediately recounted what the data had revealed about the strengths and weaknesses of her service delivery. She had obviously been paying attention, had taken responsibility to go out and review the information available to her, and had digested the data and recommendations. When I played her recorded calls and then asked what she thought, she quickly picked out exactly how she could have improved and explained what she would have done differently if she had the chance to do it over again. When the agent left the room I expressed to the supervisor that I was impressed. “She won’t be on my team long,” the supervisor said. “With her attitude and work ethic, she is going to go places quickly in this company, and she should.”

Before the second agent came into the room the supervisor explained that this particular agent always demanded the last session so that she could put it off as long as possible. When the agent came into the room I could tell from her physicality that she was defensive and did not want to be there. I tried to break the tension. I pulled up the service quality data that had shown a recent trend toward improvement and complimented the improvements. “I don’t know why I improved,” the agent mumbled, “I haven’t done anything differently.” We listened to calls together and when given the opportunity to self-critique the agent simply responded with “it sounded pretty good to me.” In one call, the agent responded to a customer’s question with “I don’t know anything about that” despite the fact that the agent clearly knew the answer. When asked why she didn’t answer the question the agent shrugged and said, “Yeah, I probably should have. I don’t know. I just didn’t.” After the session was over, the supervisor looked at his watch to see how much time was left in the agent’s shift, explaining “She won’t get anything else done today. She watches the clock for the last hour of the day so she can be out the door as soon as the second hand hits twelve.”

I thought of these two agents when I read Jesus’ words this morning. I have observed countless times over the years that the difference between successful people and those stagnate in their careers is usually a small handful of things done faithfully and done well.

Here are seven qualities I’ve consistently observed in those who succeed:

  • Showing up early (or at least being at your post and working on time)
  • Doing the job faithfully
  • Dealing with people honestly
  • Approaching things positively
  • Handling yourself professionally
  • Keeping productive and busy in slow times
  • Going the extra mile without being asked/required

 “If you are faithful with a few things,” Jesus said, “You will be put in charge of many things.”

A Man of Routines

 

Source: Lauren Finkel Photography via Flickr
Source: Lauren Finkel Photography via Flickr

Death is the reward of an undisciplined life;
    your foolish decisions trap you in a dead end.
Proverbs 5:23 (MSG)

My friend, you are a man of routines!” a friend said to me a while back. He laughed as he said it. I found it interesting because he hadn’t known me long and we hadn’t spent that much time together. It struck me like an unexpected slap in the face. The comment was like getting  a fresh, outside perspective and an objective view of how I am perceived by another.

I guess that it’s true. I have built certain routines and disciplines into my life. These chapter-a-day posts are perhaps the most public example, but there are others. Some routines and disciplines have come naturally (being a morning person). Others I’ve had to work at over time and have generated some success (time management, blogging). Many disciplines have been a long string of spurts and starts which meet with temporary success but fail to maintain over the long haul (e.g. simplicity, diet, exercise, focused prayer, saving). As I ponder this morning that I tend to see the cup half-empty. I see my failures more than my successes.

Perhaps that is why I was struck by the cup half-empty notion that “death is the reward of an undisciplined life” this morning. I totally get it. There are precious few successes in life (e.g. relationships, marriage, family, business, spiritual growth, education, writing, athletics, the arts, hobbies, and etc.) that do not require discipline. If we refuse to develop certain disciplines, we will utterly fail. The degree to which we succeed at developing particular disciplines will determine the degree of success we will ultimately realize in our lives. Not only is this true in things that really don’t matter all that much in the eternal sense (i.e. How good of a guitar player I become) but it is also true in matters of eternal significance (i.e. How good of a husband, father, and follower of Jesus I become).

I pray that I can continue to cultivate the discipines which, I come to understand, matter most in this life. In recent years I’ve developed a love for the prayer of St. Francis, which seems to capture the disciplines I increasingly crave to develop in my minute-by-minute, hour-by-hour, day-by-day  journey through this world:

Lord, make me an instrument of your peace,
Where there is hatred, let me sow love;
Where there is injury, pardon;
Where there is doubt, faith;
Where there is despair, hope;
Where there is darkness, light;
Where there is sadness, joy.

O Divine Master,
grant that I may not so much seek to be consoled, as to console;
to be understood, as to understand;
to be loved, as to love.
For it is in giving that we receive.
It is in pardoning that we are pardoned,
and it is in dying that we are born to Eternal Life.
Amen.

Wisdom’s Whisper

Gold medal spouse
(Photo credit: The U.S. Army)

[Proverbs] purpose is to teach people to live disciplined and successful lives,
    to help them do what is right, just, and fair. Proverbs 1:3 (NLT)

I heard a call back to the book of Proverbs. Along life’s journey I’ve gone through times when God pushes me to pick up the pace, take a narrow path, and step out of my comfort zone. I’m in one of those times right now. We’re not talking about major life decisions or changes noticeable to the masses. These are small changes in daily trajectory that, over time, take you to a different destination.

So much of “success” in life is about discipline. We see an olympic gold medalist on television for a minute singing a national anthem with their hand over their gold adorned chest. What we don’t see is the years of daily and hourly discipline in time, energy, priorities, diet, exercise, and practice.

I want to finish well and be successful in the things that truly matter. To win that prize I need discipline in the minute-by-minute, hour-by-hour, day-by-day thoughts, words, and actions of this life journey. I need wisdom to make the tweaks in life which will spur me in the right direction.

And so, I’ve heard a whisper in my heart. I’m called back to the book of Proverbs.

Joseph’s Talents

Joseph_sold_to_Potiphar
Joseph_sold_to_Potiphar (Photo credit: Wikipedia)

Before long, the warden put Joseph in charge of all the other prisoners and over everything that happened in the prison. Genesis 39:22 (NLT)

The other week a client told me about a capable young person in their employ. The young man, though rough around the edges, had shown promise of being management material. The employer arranged to fast track the young man into managerial training and told him so. I had no doubt that, with a little time and effort, the young man would have found himself managing a department and moving up the corporate ladder quickly.

The young man, however, was not content with the fast track. Assuming that his employer’s interest in his career gave him instant leverage, he quickly demanded a huge increase in salary. When the employer refused and explained that he still had to prove himself, the young man walked off the job.

In reading about Joseph’s rapid and successful rise in both the employment of Potiphar and even in his imprisonment, I’m reminded of Jesus’ parable of the talents. Yes, God’s favor was certainly on Joseph, but Joseph didn’t sit around and have rewards thrown at him. He obviously worked hard, managed wisely, and served his master faithfully no matter who that master was. I can almost hear Potiphar and the prison warden echoing Jesus’ words from his parable: “You have been faithful with a few things. I will put you in charge of many things.”

In the business world I see fewer and fewer young people who take this very simple life lesson to heart: Patiently prove yourself faithful and capable with a few things and you’ll find yourself being given greater responsibilities and earning better compensation. Could it be that we as a culture have so filled our childrens’ minds with positive messages of self-esteem and freely showered them with everything they both need and desire that they have walked away with the expectation that the world will reward them with their heart’s desire just for showing up?

Chapter-a-Day Esther 2

source: corcarpemei via Flickr

Esther was the daughter of Abihail, who was Mordecai’s uncle. (Mordecai had adopted his younger cousin Esther.) When it was Esther’s turn to go to the king, she accepted the advice of Hegai, the eunuch in charge of the harem. She asked for nothing except what he suggested, and she was admired by everyone who saw her. Esther 2:15 (NLT)

About a year ago I found myself on a committee. I had been asked to assist a team as they prepared a series of creative presentations. I was initially excited to be a part of the team. After a couple of meetings, however, it became clear that the chairman of this committee was not looking for wise counsel as much as he was looking for a group of rubber stamp lemmings to do what he wanted, when he wanted it, the way he wanted it done. After making one suggestion for how something could have been better communicated, I was called behind closed doors and asked to leave the team.

Sadly, I watched as the team fell apart. The series of presentations failed to deliver as promised, but the committee chairman continued to live in the delusion that they were a rousing success under his leadership.

The willingness to receive and follow wise counsel is not something we talk much about. Yet, I’ve come to realize what a key part it plays in successful people. It is likely that Esther would never have been queen if she had not willingly followed Hegai’s advice. Her ability to accept her own ignorance and accept Hegai’s wisdom led to her ultimate success.

We all have individual strengths and we all have individual weaknesses. When we listen to and follow the advice of those whose strengths are our weaknesses we shore up where we are lacking and set the stage for our ultimate success.

Chapter-a-Day Acts 3

source: elmago_delmar via Flickr

Peter saw his opportunity and addressed the crowd. Acts 3:12a (NLT)

So often, success begins with being aware of the opportunity and seizing it.  How many times each day to I have opportunity to love, to show kindness to a stranger, to do good, or to encourage someone? How often do I completely miss that opportunity?

I tend to be a person who gets lost in whatever it is I’m doing. It drives my wife crazy on a regular basis. She will often remind me of the invisible blinders I wear when I’m on task. More than annoying my wife, I fear that my single-minded focus on whatever task is at hand blinds me from opportunities of all kinds to make a positive difference in the day of a friend, a neighbor, or a stranger.

Today, I’m thinking about opportunities. I want to take the blinders off and see opportunities that present themselves to pass Jesus’ love and grace forward.