Tag Archives: Service

Willingness

Jesus reached out his hand and touched the man. “I am willing,” he said.
Matthew 8:3a (NIV)

When my daughter Madison was about four years old I called out to her from my home office in the basement of our home. She came scampering in my office from the next room where she had been playing. I needed something (I can’t remember what it was) retrieved from upstairs. “Will you go upstairs and get it?” I asked.

“Sure Dad!” she said with a big smile and child-like excitement. “I’ll be happy to!” And with that she ran off, immediately did as I asked, and cheerfully returned with the item.

I sat there for a moment thoroughly dumbstruck by her willing attitude. I can vividly remember sitting there and enjoying that little moment. She didn’t do what I asked grudgingly. She didn’t do what I asked dutifully. She didn’t do what I asked because I paid her allowance. She didn’t do what I asked out of obligation or familial obedience. She did what I asked out of a cheerful, willing attitude. I’ve never forgotten that moment.

One of the rarely demonstrated service skills I teach my clients is the simple act of expressing your willingness to do what a customer asks.

“Can you…?”
“I’ll be more than happy to do that for you.”

“Will you…?”
“You bet I will. I’m on it.”

“Is it possible…?”
“It sure is. And I’ll be glad to take care of it.”

In this morning’s chapter, Jesus begins by using this simple service skill when asked by leper if He’d be “willing” to heal him.

“I am willing,” Jesus said, and I imagine the warm smile on his face as he reaches out to touch the contagious, infected, deformed leper.

The rest of the chapter reveals so much about Jesus willingness:

  • Willingness to heal the son of a member of the despised Roman occupational force. (I’m guessing that Jesus’ disciple, Simon the Zealot, would have preferred Jesus kill both the Roman Centurion and his son).
  • Willingness to cast out evil spirits and heal anyone and everyone who came to him.
  • Willingness to heal the mother of his friend, Peter.
  • Willingness to use His power and authority to calm both the sea, and his followers fears.
  • Willingness to show mercy, even to His spiritual enemies, and grant the demons’ request.’

This morning I’m enjoying the memory of Madison’s cheerful attitude. I’m thinking about Jesus willing attitude, and I’m recalling what He said in yesterday’s chapter as He concluded His “Sermon on the Mount”:

“Ask and it will be given to you; seek and you will find; knock and the door will be opened to you. For everyone who asks receives; the one who seeks finds; and to the one who knocks, the door will be opened.

“Which of you, if your son asks for bread, will give him a stone? Or if he asks for a fish, will give him a snake? If you, then, though you are evil, know how to give good gifts to your children, how much more will your Father in heaven give good gifts to those who ask him!

I must confess that I, too often, approach God and Life with the attitude of scarcity. I expect that God wants to punish more than bless, and even if He does bless me He will be miserly doling out those blessings. “After all,” I think to myself, “I’m such a wretch that I should be grateful for anything I receive.” I sometimes attach to God my own warped image of the begrudging parent. Ugh. I see God out of the lens of my own personal shortcomings.

“If you’re willing,” I hear Jesus whispering to my heart this morning in the quiet of my home office, “you can choose to see me differently. To see me as I am: Willing.”

Yes, Lord. I’d be happy to do so. By the way, thank you for your willingness to be patient, and to help open my eyes.

Spiritually Slimed Over a Cup of Dark Roast

“But knowledge puffs up while love builds up.”
1 Corinthians 8:1b (NIV)

Many years ago I ran into a pastor in a coffee shop in Des Moines. He was a charismatic and persuasive teacher and had been on the staff of a large church in the area until he and a small faction of his followers led a coup against the senior pastor and elder board. The church broke asunder.

This young pastor led a small group to form their own church that was predicated on his own brand of arcane, intellectualism that split people into a spiritual version of Dr. Seuss’ Sneetches. If you agreed to his personal list of spiritual criteria then you were part of the small few who “get” the “truth.” In his eyes you then had an acceptable star on your heart and were among the chosen few. If you disagreed with him then you were pitied, ignorant, and his version of the spiritual star on your heart was woefully missing.

I make it my intention to love everyone and treat everyone with deference. So, when he recognized me and offered to sit down for a chat over coffee I invited him to join me. Over the next half hour I listened as my friend gave me the most subtle and insidious dressing down I’ve ever received in my life.

With a smile on his face and in the most gentle, patronizing tone my friend proceeded to inform me of all the ways I did not measure up to deserving his version of the Sneetches spiritual star. My education was woefully inadequate and poorly sourced. My belief system and theology did not include his requisite knowledge and acceptance of various teachings and “isms” that were necessary to elevate me to the minimum state of knowledge that he, and therefore God, clearly required.

I listened quietly as he waxed his own profundity over our cups of dark roast (at least the coffee was good). I said very little, as I’d quickly learned that any thing I said only earned me a new line of insult cloaked in arrogant, spiritual intellectualism. By the time we shook hands and he departed to his booth with his backpack of books, my soul felt coated in thick, sludgy, spiritual slime.

I thought about this experience as I read Paul’s words today. I have no idea where this gentleman is today. His own church seemed to fall apart over a short period of time and he seemed to fall off the map. For all of his own impressive knowledge, his brand of belief appeared to me not to be structured on foundation of love that builds others up, but rather on a foundation of knowledge that separated and diminished all but the few who followed him blindly and, therefore, he deemed acceptable.

This morning I’m  getting ready to train and coach some wonderful people on the principles of customer service, principles rooted in the teachings of Jesus (who understood and exemplified humility and servant-heartedness better than anyone). I have a lot of knowledge built on a quarter century of experience in my industry, but my knowledge is nothing if I use it simply to prove to my clients how much I know and how little they know. I will only be successful if I build on a foundation of love and use my knowledge as a tool for building them up to be better at serving others.

The Double Edged Sword of Marriage and Singleness

“I wish that all of you were [unmarried] as I am. But each of you has your own gift from God; one has this gift, another has that.”
1 Corinthians 7:7 (NIV)

Paul was unmarried, and in his letters to the followers of Jesus in Corinth he expresses his appreciation for being “undivided” in his loyalties. He means, that as an unmarried person he could devote himself fully to the work of God without having to invest time, energy, and resources into a marriage relationship. I understand the common sense in his reasoning. Marriage certainly takes work and a large investment of time and energy.

Over my earthly journey I have observed that we as humans tend to err on the extremes of many earthly issues. I have come to believe that my culture often does a disservice in fostering a pervasive expectation of marriage for all young people. Marriage is a great thing when it is right, but many young people walk into marriage thinking it will solve problems when it can actually creates more problems (with greater complexity) than it solves.

The traditional marriage vows of the church state that “marriage should not be entered into unadvisedly or lightly, but soberly, deliberately….” but I’ve observed that this is what happens more often than not. If the church wants people to heed that advice, then I think we need to do a much better job of communicating that singleness is a healthy, acceptable, and advisable life choice.

On the other end of the spectrum, it’s clear that some find celibacy and singleness to be a better spiritual choice. While I appreciate much about the Roman Catholic traditions, I have always thought the blanket prescription of celibate priests a silly idea. Just as it is wrong to think that everyone would be better off getting married, it is equally wrong to think that everyone is better off spiritually by staying single. I understand that the Roman church wants their priests to follow Paul’s example and be fully dedicated to their work, but I’m not convinced that celibacy is universally better for serving God.

This past Sunday I delivered the morning message in two services among my local gathering of Jesus followers. While I could have done it without Wendy, I am much better off with her by my side. She takes care of my needs in the morning (all the time, really) so that I can be prepared. She is a sounding board for my thoughts and ideas and helps me refine my message. She is quick and adept at helping me get wired for sound. She is constantly by my side providing relational and emotional support. She runs and gets me water or coffee if I need it. She gives me flawless and on-target critiques between services to help me improve. She is my greatest cheerleader and my strongest prayer supporter. After the service she helps me debrief. Paul may have been better off serving God without a wife, but I am certain I would not serve God as well were it not for Wendy.

This morning I am thinking of my unmarried friends and family, some of whom struggle constantly with the cultural (or personal) perception that there is something wrong because they are not married. I’m thankful for them, and happy for the good things in this life that they enjoy with their freedom. I am also thinking about Wendy this morning. Like all marriages, ours has its constant challenges. Nevertheless, I am constantly aware of the many ways she makes me a better human being, and a better servant of God.

A Simple Act of Integrity

“You shall purchase food from them for money, so that you may eat; and you shall also buy water from them for money, so that you may drink. Surely the Lord your God has blessed you in all your undertakings; he knows your going through this great wilderness. These forty years the Lord your God has been with you; you have lacked nothing.”
Deuteronomy 2:6-7 (NRSV)

Many years ago I did a short stint as youth pastor of a fairly good sized youth group. I would often find myself taking large groups of kids on various outings throughout the year. There were mission trips, ski trips, camping trips, trips to conferences, trips to concerts, trips to sporting events, and trips to the amusement park. It was common for me to lead a bus full of middle and high schoolers into a restaurant for a meal while we were on the road.

I made a point of talking to my kids about the integrity of not only paying for what you eat and drink, but also paying the human beings who served us in restaurants. I could see the look of agony behind the counter as my little nation of teens poured into Pizza Hut. My kids and I talked about putting ourselves in the shoes of our servers, the integrity of paying for both what we consume and the service we receive from others.

One evening I had a my usual throng of kids in the city for I can’t even remember what event. Knowing that their hunger was voracious as always, I herded them into an all-you-can-eat spaghetti joint and we loaded up on carbs Italian style. It just so happened that our server that night was a girl who was in my high school youth group when I had been part of the herd a few years earlier. After the meal, as I was rustling my kids out of the restaurant, my old friend from high school tapped me on the shoulder, and I turned to receive a warm hug.

With tears in her eyes, she admitted to me that she swore when she saw our group coming in. She knew from experience that a group of teens meant she was going to work her butt off for a bunch of rowdy adolescents and then get stiffed for the effort. She told me how kind the kids had been, how well they had conducted themselves, but most of all she couldn’t believe how well they had tipped her.

Along my life journey I’ve observed our culture increasingly given to cost shifting. As long as something is free to us, we ignore the fact that someone else has paid the price for it. I was struck this morning by the very simple command God gave to His herd of Hebrew children on their trip to the sea: “Pay a fair price for what you eat. Pay for the water you drink. Don’t take it. Don’t expect someone else to pay for it or incur the cost of it.

This morning I am reminded of a waitress weeping over a couple of bucks that she both earned and deserved by her good service. I’m reminded of the simple integrity of paying for what you consume.  More than ever, I find it a differentiating mark of character in this world.

chapter a day banner 2015

featured photo:  global panorama via Flickr

Two Lives; Two Memories; Two Outcomes

Yesterday morning in worship a friend shared with us about her family’s own difficult journey of late. I have known Deb and her family for a long time. Her brother, Dan, was a high school classmate of mine. We were all in youth group together and, while a teenager, I hung out at their house on  frequent occasions.

Deb shared about her younger brother, Doug, who is in the VA hospital losing his battle with brain cancer. Deb shared that Doug was exposed to some nasty gas on the battlefield while serving in Desert Storm. I have followed Doug’s story from afar as I have followed the family’s Facebook posts for the past few years and have quietly kept them in my prayers.

As Deb shared yesterday, my heart and mind were awash in my own personal memories of Doug. He was just “a little kid” in that seemingly huge age gap when you’re sixteen and have to endure the presence of a ten year old. The bulk of my memories of Doug are of him and his friend, Jon, who were constantly dressed in camouflage and playing army. Doug followed his boyhood passion and grew up to be a good soldier. Now, the lingering consequences of what he encountered and endured on the battlefield are having their undesired, terminal effect.

I find it ironic that last night Wendy and I attended visitation for another soldier; A soldier who came home from World War II and lived a blessedly long life. My memories of this gentleman across the eleven or so years that I knew him were all of a gentle man, advanced in years, continuing to faithfully serve his community.

Two lives of service. Two very different sets of memories. Two very different outcomes.

This morning I’m praying for Doug and his family as they continue to praise God together despite the difficult path they’re walking. I pray for another family who bury their father and praise God for being blessed to have him in their lives for so long. In the midst of my own memories, I find my heart asking the same questions and mulling over the same thoughts as the author of Ecclesiastes.

However many years a man ay live, let him enjoy them all….”

featured photo: elphs_rule via Flickr

A Lesson for this Leader

rehoboam

King Rehoboam sent out Adoniram, who was in charge of forced labor, but all Israel stoned him to death. 1 Kings 12:8 (NIV)

A few weeks ago we were reading about Solomon’s reign and I commented:

Taxation, nepotism, and slave labor. [Scratching my head, carefully avoiding the receding hairline] If I’m standing in Solomon’s sandals things seem pretty cushy. If I’m standing in the sandals of a common citizen on the outskirts of Gilead who just watched the king’s official walk off with my children, my livestock, and a two month’s supply of olive oil, I’m not exactly feeling the love.

I feel a storm cloud rising on the horizon. 

Today those words came back to me as I read the conversation between Solomon’s son, Rehoboam, and the nation. It sounded to me like the people were being more gracious and reasonable than I might have been if I’d been standing in their sandals. David and Solomon had built a great kingdom, but somewhere along the line they forgot a small principle that Jesus was fond of reminding his followers: Anyone who wants to be great among you must be the servant of all.

I can see the progression across the generations. David, and to a greater extent his son Solomon, and to an even greater extent his grandson Rehoboam, were willing to advance their own self-centered desires by using their power, authority, and position to subjugate their own people rather than serve their own people.

In today’s chapter the inevitable happens. Rehoboam has an opportunity to redeem the situation, but he chooses to follow his father’s example and his peers’ foolishness. The people rebel in a bloody coup. Adoniram, who has been the national slave master since the days of David, is stoned to death. Rehoboam barely escapes with his life.

Today, I am thinking about my own positions of leadership, power, and authority as they relate to my family, my work, and my community. I want my own life and leadership to be marked by Jesus’ admonishment to be a servant all, especially those I lead. I don’t want a blind spot of pride, self-centeredness, or foolishness to keep me from doing the right thing for those I serve.

10 Ways to Make a Positive Impression on Your Employer

source: gangplankhq via Flickr
source: gangplankhq via Flickr

All these were descendants of Obed-Edom; they and their sons and their relatives were capable men with the strength to do the work—descendants of Obed-Edom, 62 in all.
1 Chronicles 26:8 (NIV)

“Good help is hard to find,” it is said. Even with todays job market, in which I hear more people complaining “a good job is hard to find,” I can tell you as an employer that a capable employee with strength for the task is a valued find. When I was a kid I was taught that being capable was only what got you a foot in the door with an employer. It was what you did with it that made you indispensable and worthy of promotion or advancement.

10 ways I learned to make a positive impression on my employer:

  1. Arrive a few minutes early. Be on site ready to start when your shift begins.
  2. Don’t watch the clock. Work all the way to the end of your shift, and if you’re in the middle of a task, work a few minutes late until the task is done.
  3. If there’s a lull in the action, find something to do. Keep yourself busy, and don’t wait to be told what to do.
  4. Don’t be difficult. If there’s a dress code, don’t press the issue to see what you can get away with, simply adhere to the policy and don’t make an issue of it.
  5. If in doubt, ask. Better to ask than to do it wrong and create problems and irritations.
  6. Pay attention so you don’t have to ask again. Asking once is a good thing. Asking the same thing multiple times, or asking a million questions about things that should e common sense, is a sign of lack of listening, comprehension, ability, or responsibility.
  7. Don’t consider anything “beneath you.” Don’t balk at the small, difficult, boring, or dirty tasks. Do them willingly and do them well, and you probably won’t have to do them for long.
  8. If you make a mistake, be honest about it and take responsibility for making it right. An employee who covers up, obfuscates, and/or blames others is untrustworthy. An employee who is willing to take responsibility shows rare character.
  9. Be willing to go the extra mile without complaint or demand.
  10. Think like an owner, and if your employer asks you to make a decision then make the decision as if you owned the company and were responsible for its long term success. An employee who can think in those terms is capable of being placed in charge of many things.

If you do these things consistently without reward, recognition, gratitude and/or promotion, or if your employer consistently takes advantage of you, then keep looking for another job. There’s another employer out there waiting to reward someone who is “capable with strength to do the work.”