Let your conversation be gracious and attractive so that you will have the right response for everyone. Colossians 4:6 (NLT)
This past week I was on a marathon business trip with my colleague, Bene’. The eight day trip included six straight days packed with long customer service and escalated customer training sessions for diverse teams. Our group had never worked with many of these teams before. Typically, Bene’ and I would arrive at our designated training room a few minutes prior to starting and my job was making sure all of our technology hooked up and worked seamlessly with the client’s presentation equipment. This is sometimes a quick and easy task, but more often than not there are glitches and obstacles to overcome.
As I fiddled with chords, adaptors, mice, remotes, and other inanimate paraphernalia, Bene’ was always in conversation with the manager, supervisor or training participants. I have always been impressed with Bene’s easy ability to converse with anyone. I have always regarded myself as a decent conversationalist, but Bene’ is a rock star. A smile on her face and a positive attitude that has her always on the edge of laughter, she is able to quickly put people at ease and draw them into the most amazing conversations. I’ve learned a lot from her just eavesdropping while I wrestle with an RGB connector.
I’m afraid that in a world increasingly dependent on texting, e-mail, chat and messaging we are losing the fine art of conversation. The encouragement in today’s chapter to be a person of attractive, gracious conversation is arguably more critical today than it was when Paul dictated his letter to those following Jesus in Colosse. When most of the world communicates with one another from an impersonal, disembodied distance, the opportunity to express love through a gracious, attractive, personal conversation has never held such potent possibilities.